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Shipping & Returns
Shipping Policy
Welcome to our shipping policy. Here, we aim to provide you with transparent information about our shipping methods, packaging, and associated costs. We believe in building trust with our customers through clear and honest communication.
In this section, you will find details about our shipping process. We strive to ensure that your orders are delivered to you in a timely and efficient manner, while also being securely packaged to prevent any damage during transit.
We ship your order within 5 working days using the Royal Mail tracked and signed for service. You will receive an email notification once your order is shipped.
We ship to England, Wales, Scotland, Northern Ireland, Guernsey, Jersey, and the Isle of Man.
Return & Exchange Policy
Our return and exchange policy is designed to offer you peace of mind when making a purchase from us. We understand that circumstances may change, and we want to ensure that you are satisfied with your order. In this section, you will find information on how to proceed in case you wish to return or exchange a product. Our goal is to make this process as simple and straightforward as possible, allowing you to shop with confidence.
We believe in providing exceptional customer service, and our return and exchange policy reflects our commitment to your satisfaction.
We accept returns for new, unopened bottles within 7 days of receiving the item. To be eligible for a return, the safety seal on the bottle must be intact, the bottle must be in the original box, and the package must be in an as-new condition without any creases or damages.
To initiate the returns process, please email info@oasioliveoil.com for instructions.
Please note: you are responsible for the costs associated with returning your item(s).
Once we receive and inspect your returned item, we will notify you via email about the approval, or rejection of your refund. If your return is approved, a credit will be applied to your credit card, or original payment method within 7 working days.
Please note: only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.